Legal Disclosure, Contact & Disclaimer

Legal Disclosure Information in accordance with Section 5 TMG

Galapagos Shark Diving®, S.A.
Tax ID: 155699854-2-2020B4
Costa del Este, Prime Time Towers, piso 20-21
Panama City, Republica de Panama

128 Adolf Hanny y Av Seymour, El Eden, 200350 Puerto Ayora,
Santa Cruz, Galapagos, Ecuador

WhatsApp: +593 98 185 2631
Phone: +1 201 4488 192
E-Mail: [email protected]
Internet address: www.galapagossharkdiving.com
Faceboook & Instagram: @galapagossharkdiving
Twitter: @Galapagossharks

1. Booking and Payment

A booking is confirmed once the required deposit has been received and written confirmation has been issued.

Payment Terms:

• Deposit required upon reservation is 30 percent of the regular rate.
• Final payment is due 120 days prior to departure.

Failure to meet payment deadlines may result in automatic cancellation and applicable cancellation fees.

Payments can be made in USD or other currencies such as EUR, GBP, AUD, CAD, and NZD. The exchange rate applied will be based on the rate provided by our bank on the day the funds are received, including any exchange and bank fees.

2. Pricing

All prices are quoted in USD unless otherwise stated. Prices are subject to change until a booking is confirmed. Once confirmed, the agreed price will be honored except in cases of external cost changes including but not limited to fuel surcharges, park fees, port fees, or government taxes.

3. Payment Methods and Fees

Payments may be made via bank transfer, credit card, or other approved methods.

All credit card fees and third party transaction fees are non refundable under any circumstances, as these fees are charged and retained by financial institutions once a transaction is completed.

4. Cancellation and Refund Policy

All cancellations must be submitted in writing.

• 364 to 120 days before departure the ship will retain 30 percent of the regular rate.
• 119 to 0 days before departure the ship will retain 100 percent of the regular rate.

If a cancelled space is successfully filled by another guest, a credit may be issued at the sole discretion of the operator, minus any applicable fees and costs.

All refunds are processed in USD. If a refund is requested in another currency, the exchange rate applied will be based on the rate provided by our bank on the day of refund, including any exchange fees.

All credit card fees and third party transaction fees are non refundable under any circumstances, as these fees are charged and retained by financial institutions once a transaction is completed.

5. Changes by the Client

Any requested changes are subject to availability and may incur additional costs. No changes are guaranteed.

6. Changes or Cancellation by the Operator

Galapagos Shark Diving and its suppliers reserve the right to modify itineraries, vessels, schedules, or dive sites due to weather, safety, operational requirements, or regulatory changes. No compensation is provided for such changes. In rare cases of trip cancellation, alternative options, credits, or refunds will be offered in accordance with supplier policies.

7. Travel Insurance

Comprehensive travel insurance is recommended. It must include coverage for trip cancellation, interruption, medical expenses, emergency evacuation, and diving related incidents. Proof of insurance may be required.

8. Diving Requirements and Assumption of Risk

Guests must hold appropriate dive certifications and have sufficient experience for the selected itinerary. Galapagos diving conditions can be challenging, including strong currents, cold water, and open ocean conditions.

By participating, guests acknowledge and accept the inherent risks of scuba diving and marine activities, including injury, illness, or death, and agree to assume full responsibility for their participation.

9. Health and Medical Requirements

Guests must be medically fit for diving. Any medical condition must be disclosed prior to travel. A medical certificate may be required. Failure to disclose relevant medical information may result in denial of participation without refund.

10. Liability

Galapagos Shark Diving acts as an intermediary between guests and third party operators. We are not liable for any loss, injury, damage, delay, or expense arising from acts or omissions of third party providers, including vessels, airlines, hotels, or other suppliers.

11. Force Majeure

We are not liable for failure to perform obligations due to events beyond our control, including but not limited to natural disasters, pandemics, political unrest, strikes, or transportation disruptions. No refunds or compensation are guaranteed in such cases.

12. Travel Documents and Requirements

Guests are responsible for ensuring they hold valid passports, visas, and meet all entry, health, and vaccination requirements. No refunds are provided for failure to comply.

13. Environmental Responsibility

Guests must follow all conservation guidelines, including no touching marine life and respecting local regulations. Failure to comply may result in removal from activities without refund.

14. Media and Marketing

Photos and videos taken during trips may be used for marketing purposes unless the guest objects in writing prior to departure.

15. Data Protection

Personal data will be processed in accordance with applicable data protection laws and used only for booking and operational purposes.

16. Governing Law and Jurisdiction

These terms are governed by the laws applicable to the operating entity of Galapagos Shark Diving. Any disputes shall be resolved in the competent courts of that jurisdiction.

17. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These terms constitute the entire agreement between the parties and supersede any prior communications or agreements.

19. Acceptance of Terms

By confirming a booking, the client acknowledges and agrees to these terms and conditions.

If you have any questions, we are always here to assist you.